RETURNS & EXCHANGES
WE WANT YOU TO BE COMPLETELY SATISFIED WITH YOUR PURCHASE
7-DAY RETURN POLICY
RETURN ELIGIBLE ITEMS WITHIN 7 DAYS OF DELIVERY FOR A FULL REFUND OR EXCHANGE
7 DAYS
FROM DELIVERY DATE
ORIGINAL CONDITION
WITH ORIGINAL PACKAGING
FREE RETURNS
FOR DEFECTIVE ITEMS
HOW TO RETURN AN ITEM
Contact Support
Call or email us within 7 days of delivery to initiate a return request.
Return Authorization
We'll provide you with a Return Authorization Number and return instructions.
Package & Ship
Pack the item securely in original packaging and ship using provided label.
Inspection & Refund
Once received, we inspect the item and process your refund within 5-7 business days.
RETURN ELIGIBILITY
Eligible for Return
- ■Unopened electronics in original packaging
- ■Defective or damaged products
- ■Wrong items shipped
- ■Products with manufacturing defects
Not Eligible for Return
- ■Products damaged by customer misuse
- ■Items without original packaging
- ■Products returned after 7 days
- ■Software with broken seals
EXCHANGE POLICY
WHEN YOU CAN EXCHANGE
- ✓DIFFERENT SIZE OR COLOR OF SAME PRODUCT
- ✓HIGHER VALUE PRODUCT (PAY DIFFERENCE)
- ✓DEFECTIVE PRODUCT FOR NEW ONE
- ✓WRONG PRODUCT RECEIVED
EXCHANGE PROCESS
COMMON RETURN REASONS
IMPORTANT NOTE
RETURNS DUE TO "CHANGED MIND" ARE ONLY ACCEPTED WITHIN 24 HOURS OF DELIVERY AND MAY INCUR A RESTOCKING FEE.
📞 RETURN SUPPORT
CUSTOMER SERVICE
+254 700 000 000
MONDAY - SATURDAY, 8:00 AM - 6:00 PM
EMAIL SUPPORT
RETURNS@GACHEMY.COM
RESPONSE WITHIN 24 HOURS
📦 RETURN ADDRESS
ELECTRONICS STORE
RETURNS DEPARTMENT
P.O. BOX 12345-00100
NAIROBI, KENYA
NOTE: ALWAYS INCLUDE YOUR RETURN AUTHORIZATION NUMBER IN THE PACKAGE