Returns & Exchanges
We want you to be completely satisfied with your purchase
7-Day Return Policy
Return eligible items within 7 days of delivery for a full refund or exchange
7 Days
From delivery date
Original Condition
With original packaging
Free Returns
For defective items
How to Return an Item
Contact Support
Call or email us within 7 days of delivery to initiate a return request.
Return Authorization
We'll provide you with a Return Authorization Number and return instructions.
Package & Ship
Pack the item securely in original packaging and ship using provided label.
Inspection & Refund
Once received, we inspect the item and process your refund within 5-7 business days.
Return Eligibility
Eligible for Return
- •Unopened electronics in original packaging
- •Defective or damaged products
- •Wrong items shipped
- •Products with manufacturing defects
Not Eligible for Return
- •Products damaged by customer misuse
- •Items without original packaging
- •Products returned after 7 days
- •Software with broken seals
Exchange Policy
When You Can Exchange
- Different size or color of same product
- Higher value product (pay difference)
- Defective product for new one
- Wrong product received
Exchange Process
Common Return Reasons
Important Note
Returns due to "changed mind" are only accepted within 24 hours of delivery and may incur a restocking fee.
📞 Return Support
Customer Service
+254 700 000 000
Monday - Saturday, 8:00 AM - 6:00 PM
Email Support
returns@gachemy.com
Response within 24 hours
📦 Return Address
Gachemy Electronics
Returns Department
P.O. Box 12345-00100
Nairobi, Kenya
Note: Always include your Return Authorization Number in the package