Terms of Service
Terms and conditions for using Gachemy Electronics services
Agreement to Terms
Welcome to Gachemy Electronics. These Terms of Service ("Terms") govern your use of our website, mobile application, and services (collectively, the "Service") operated by Gachemy Electronics ("we", "us", or "our").
By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.
Important: These Terms constitute a legally binding agreement. Please read them carefully.
Key Terms and Conditions
Account Terms
- •You must be 18 years or older to create an account
- •Provide accurate and complete information
- •Keep your account credentials secure
- •You are responsible for all activities under your account
- •One account per person or business entity
Order Terms
- •All prices are in Kenyan Shillings (KSh) and include applicable taxes
- •Prices may change without notice but won't affect confirmed orders
- •We reserve the right to refuse or cancel any order
- •Payment must be completed before order processing
- •Order confirmation does not guarantee product availability
Shipping & Delivery
- •Delivery times are estimates and not guaranteed
- •Risk of loss transfers to you upon delivery
- •You must inspect products upon delivery
- •Delivery charges are non-refundable
- •We are not liable for delivery delays beyond our control
Returns & Refunds
- •Returns must be initiated within 7 days of delivery
- •Products must be in original condition and packaging
- •Some products may not be eligible for return
- •Return shipping costs may apply
- •Refunds are processed within 5-7 business days after receipt
Use of Our Service
Permitted Uses
You may use our Service for:
- ✓Browsing and purchasing electronics products
- ✓Creating and managing your account
- ✓Accessing customer support and warranty services
- ✓Receiving updates about products and services
Prohibited Uses
You may NOT use our Service for:
- ✗Any illegal or unauthorized purpose
- ✗Attempting to gain unauthorized access to our systems
- ✗Transmitting malware, viruses, or harmful code
- ✗Impersonating other users or entities
- ✗Scraping or data mining our content
Product Information and Availability
We strive to provide accurate product descriptions, images, and specifications. However:
- •Product images may vary slightly from actual products
- •Specifications are subject to manufacturer changes
- •Product availability is subject to change without notice
- •We reserve the right to limit quantities or discontinue products
Payment and Pricing
Payment Methods
We currently accept M-Pesa payments. All payments must be completed before order processing begins.
Pricing Policy
- •All prices include applicable taxes unless otherwise stated
- •Prices are subject to change without notice
- •Promotional offers have terms and conditions
- •We reserve the right to cancel orders with pricing errors
Intellectual Property Rights
The Service and its original content, features, and functionality are and will remain the exclusive property of Gachemy Electronics and its licensors.
Our Rights
- •Website design, logos, and trademarks
- •Product descriptions and marketing content
- •Software, databases, and technical infrastructure
Limitation of Liability
In no event shall Gachemy Electronics be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation:
- •Loss of profits or business opportunities
- •Loss of data or information
- •Interruption of business operations
- •Any damages arising from third-party products
Our total liability in any matter arising out of or related to these Terms shall not exceed the total amount paid by you for the specific product or service that gave rise to the claim.
Governing Law and Disputes
These Terms shall be governed by and construed in accordance with the laws of Kenya, without regard to its conflict of law provisions.
Dispute Resolution
We encourage resolving disputes through direct communication. If a dispute cannot be resolved:
- 1.Contact our customer service team within 30 days
- 2.Attempt mediation through a mutually agreed mediator
- 3.Resolve through Kenyan courts if necessary
Changes to These Terms
We reserve the right to modify or replace these Terms at any time. When we make changes:
- •We will update the "Last updated" date
- •Significant changes will be communicated via email
- •Continued use constitutes acceptance of new Terms
It is your responsibility to review these Terms periodically for changes.
Contact Information
If you have any questions about these Terms of Service, please contact us:
Legal Department
legal@gachemy.com
For terms and legal inquiries
Customer Support
+254 700 000 000
Monday - Saturday, 8:00 AM - 6:00 PM
Acknowledgment and Acceptance
By using our Service, you acknowledge that you have read these Terms of Service, understand them, and agree to be bound by them. If you do not agree to these Terms, please do not use our Service.