Help Center
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Frequently Asked Questions
Orders & Payment
How do I track my order?
You can track your order by logging into your account and visiting the "My Orders" section. You'll receive SMS updates about your order status.
What payment methods do you accept?
We accept M-Pesa payments. Simply enter your M-Pesa number during checkout and complete the payment on your phone.
Can I cancel my order?
Yes, you can cancel your order within 1 hour of placing it if the payment is still pending. Contact our support team for assistance.
Shipping & Delivery
How long does delivery take?
Standard delivery takes 2-5 business days within Nairobi and 3-7 business days to other locations in Kenya.
Do you offer same-day delivery?
Yes, same-day delivery is available within Nairobi for orders placed before 2 PM. Additional charges apply.
What are your delivery charges?
Delivery charges vary by location. Free delivery is available for orders over KSh 10,000 within Nairobi.
Products & Warranty
Are all products genuine?
Yes, all our products are 100% genuine and sourced directly from authorized distributors and manufacturers.
What warranty do you offer?
All electronics come with manufacturer warranty. Warranty periods vary by product type and brand. Check product details for specific warranty information.
Can I return a product?
Yes, you can return products within 7 days of delivery if they are unused and in original packaging. Some conditions apply.
Still Need Help?
Can't find what you're looking for? Our support team is here to help.