Warranty Information
Comprehensive warranty coverage for peace of mind with your electronics
Complete Protection
All products come with manufacturer warranty plus our additional service guarantee
Genuine Products
All items come with original manufacturer warranty
Fast Service
Quick diagnosis and repair turnaround times
Expert Support
Dedicated warranty support team
Warranty Coverage by Category
Smartphones & Tablets
Manufacturing defects, hardware failures
Laptops & Computers
Hardware defects, component failures
Audio & Video
Functional defects, sound/display issues
Accessories
Manufacturing defects only
How to Claim Warranty
Contact Support
Call or email our warranty team with your product details and issue description.
Diagnosis
Our technicians will diagnose the issue and determine if it's covered under warranty.
Repair/Replace
Covered issues are repaired free of charge or product is replaced if repair isn't possible.
Return
Your repaired or replacement product is returned to you with extended warranty period.
What's Covered vs Not Covered
Covered Under Warranty
- Manufacturing defects
- Hardware component failures
- Software issues (pre-installed)
- Display or screen problems
- Battery performance issues
- Charging port malfunctions
- Speaker or microphone failures
- Camera module defects
Not Covered
- Physical damage (drops, water damage)
- Damage from misuse or abuse
- Normal wear and tear
- Damage from unauthorized repairs
- Software issues from user installations
- Cosmetic damage not affecting function
- Accessories (cables, chargers) after 3 months
- Issues caused by third-party software
Important Warranty Information
📋 Required Documentation
- •Original purchase receipt or invoice
- •Product serial number or IMEI
- •Warranty card (if provided)
- •Valid government-issued ID
⚠️ Important Notes
- •Warranty is void if product is opened by unauthorized personnel
- •Water damage is not covered under standard warranty
- •Warranty period starts from purchase date, not delivery date
- •Repaired products get 90-day extended warranty
🔧 Warranty Support
Warranty Hotline
+254 700 000 000
Monday - Saturday, 8:00 AM - 6:00 PM
Email Support
warranty@gachemy.com
Response within 24 hours
WhatsApp Support
+254 700 000 000
Quick diagnosis and support
🏢 Service Centers
Main Service Center
123 Electronics Plaza
Nairobi CBD, Kenya
Monday - Saturday, 9:00 AM - 5:00 PM
Authorized Partners
Multiple locations across Kenya
Contact us for nearest center
Tip: Call ahead to check availability and reduce waiting time