Privacy Policy
How we collect, use, and protect your personal information
Our Commitment to Your Privacy
At Gachemy Electronics, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make purchases from us.
By using our services, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.
Information We Collect
Personal Information
- •Name, email address, phone number
- •Delivery address and billing information
- •Account credentials and preferences
Transaction Data
- •Purchase history and order details
- •Payment information (encrypted)
- •M-Pesa transaction references
Usage Information
- •Website browsing behavior
- •Product views and searches
- •Device and browser information
How We Use Your Information
We use the information we collect for various purposes, including:
Information Sharing and Disclosure
We Do Not Sell Personal Information
We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes. Your privacy is important to us, and we respect your trust.
Limited Sharing
We may share your information only in the following circumstances:
- •With delivery partners to fulfill your orders
- •With payment processors (M-Pesa) to complete transactions
- •With service providers who assist in our operations
- •When required by law or to protect our legal rights
How We Protect Your Information
Encryption
All sensitive data is encrypted both in transit and at rest using industry-standard protocols.
Access Controls
Limited employee access to personal data based on job requirements and security clearance.
Regular Audits
We conduct regular security audits and assessments to identify and address vulnerabilities.
Secure Storage
Data is stored on secure servers with multiple layers of protection and backup systems.
Your Rights and Choices
Access and Control
You have the right to:
- ✓Access your personal information in your account
- ✓Update or correct your information
- ✓Request deletion of your account and data
- ✓Opt out of marketing communications
- ✓Request a copy of your data
How to Exercise Your Rights
To exercise any of these rights, please contact us at privacy@gachemy.com or call +254 700 000 000. We will respond to your request within 30 days.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and understand where our visitors are coming from.
Types of Cookies We Use:
- •Essential Cookies: Required for basic website functionality
- •Analytics Cookies: Help us understand how visitors use our site
- •Preference Cookies: Remember your settings and preferences
You can control cookies through your browser settings. However, disabling certain cookies may affect your ability to use some features of our website.
Data Retention
We retain your personal information for as long as necessary to provide you with our services and fulfill the purposes outlined in this privacy policy. Specifically:
- •Account information: Until you delete your account
- •Transaction records: 7 years for tax and legal compliance
- •Marketing data: Until you opt out or 2 years of inactivity
Contact Us About Privacy
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the information below:
privacy@gachemy.com
For privacy-related inquiries
Phone
+254 700 000 000
Monday - Saturday, 8:00 AM - 6:00 PM
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we make changes, we will:
- •Update the "Last updated" date at the top of this policy
- •Notify you via email if the changes are significant
- •Post a notice on our website about the updates
Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.